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And I Said...
Dec. 7th, 2006 02:10 pmI just got to say the thing live that I usually only think of afterwards. It felt sort of okay.
My DSL service offers a maximum bandwidth use. I could go to unlimited for an extra $10 a month. I am trying to decide. Up until a couple of months ago, I couldn't even get to the account page that would have told me my bandwidth usage because I'm on a Mac. A month ago, I called support again and it's been fixed! I could see the usage and it was informative.
I'm approaching the end of a billing month and for the last eight days, the page has been saying, "No Information Available At This Time".
I phoned the business office at Sympatico and told them about this. The agent knew nothing about the service being down and offerred to look it up himself. After a minute he returned explaining that he couldn't give me the information now because his system is being upgraded. This may or may not have anything to do with my inability to find the information online.
I said that if I was charged for excessive bandwidth this month, I would challenge the bill because I had no way of verifying their claim despite reasonable efforts on my part.
Then... Then... He asked, "Have you perhaps thought of upgrading to the unlimited level?"
And I said... And I said... "Do you really think that a call when a customer is pissed off over problems with your faulty service is a good time for a sales pitch? Do you really?"
"I'm sorry you feel that way," he replied.
I'm sure you are.
My DSL service offers a maximum bandwidth use. I could go to unlimited for an extra $10 a month. I am trying to decide. Up until a couple of months ago, I couldn't even get to the account page that would have told me my bandwidth usage because I'm on a Mac. A month ago, I called support again and it's been fixed! I could see the usage and it was informative.
I'm approaching the end of a billing month and for the last eight days, the page has been saying, "No Information Available At This Time".
I phoned the business office at Sympatico and told them about this. The agent knew nothing about the service being down and offerred to look it up himself. After a minute he returned explaining that he couldn't give me the information now because his system is being upgraded. This may or may not have anything to do with my inability to find the information online.
I said that if I was charged for excessive bandwidth this month, I would challenge the bill because I had no way of verifying their claim despite reasonable efforts on my part.
Then... Then... He asked, "Have you perhaps thought of upgrading to the unlimited level?"
And I said... And I said... "Do you really think that a call when a customer is pissed off over problems with your faulty service is a good time for a sales pitch? Do you really?"
"I'm sorry you feel that way," he replied.
I'm sure you are.
